Oceans Bliss Shipping & Delivery Policies
Last Updated November 10, 2024
Fulfilling and shipping orders is more than just a job to me. It’s fulfilling my childhood dream ever since I ruled the post office station in kindergarten! :) I loved stamping, packaging, and sending off my ‘orders’ to destinations far and wide, imagining the recipients’ excitement as they opened their mailbox to receive my special package of glue and glitter creations!
Now, I get to fulfill your order today! Check out our policies below for all the information you’ll need on your order !
Please feel free to CONTACT US if you have any additional questions.
Shipping Method & Timeframe
We use Canada Post’s shipping services and carefully compare their rates to find the fastest, most cost-effective and efficient shipping method for your package.
Canada Post’s standard and expedited shipping service typically delivers within 2-9 business days
within Canada for regular parcels.
Please Note: I personally handle all earring shipments, but I collaborate with a printing partner who prints and ships my prints and canvases.
Please Note: We cannot guarantee these time frames as weather and mail volume can affect the delivery times.
Holiday Shipping: It is recommended to place your orders for Christmas Day before Dec 1.
Tracking & Order Status
Canada Post’s standard shipping service provides tracking. Once the order has been shipped you
will receive a shipping confirmation email with the tracking details which allows you to track
your packages and receive notifications when the package has been delivered.
Oceans Bliss also provides delivery updates via email. You will receive an email when the status of your order changes to keep you updated on its progress.
Shipping Costs
As a token of our appreciation for choosing to shop with us, we’re currently covering all shipping costs for our customers. However, please note that once this promotion ends, shipping costs will be the responsibility of the customer.
We’ll be offering a convenient user-friendly online shipping calculator on our website which will calculate the cost depending on the weight, dimensions, and destination of your package.
Free Shipping & Flat Rates
We are currently offering FREE SHIPPING ON ALL ORDERS shipped within Canada!
We love offering free shipping to our customers, and we do it as often as we can! Keep an eye on
our website for limited-time offers and promotions!
If you’re subscribed to our newsletter, you’ll receive regular updates about our promotions,
including free shipping and flat rate offers. We’ll also announce any seasonal or holiday
promotions on our social media channels, so make sure to follow us to stay in the bliss loop.
If you have a free shipping code, you can easily redeem it at checkout and the free shipping offer
will be applied to your order.
Flat rates for shipping will automatically be applied to your order at checkout. Our goal is to
provide you with the most affordable shipping options possible, so that you can enjoy your
purchase!
Domestic & International Shipping
We’re excited to announce that we also ship to the USA with a flat fee of $40.00 CND.
Flat rates for shipping will automatically be applied to your order at checkout.
Order Processing Times
Upon receiving an order, we initiate the shipping process within 3-10 days. In the event that an
order is placed on a holiday, we kindly ask for your patience as we begin processing the order on the next business day.
Please note that during seasonal times of high demand, our processing time may be slightly
longer, typically ranging from 5-12 days. We are located in a small town, and work with the local printer and we work diligently to ensure that your order is processed and shipped as quickly as possible.
Custom Orders: Custom orders can take longer to process depending on the season. I will give you an approximate time frame when custom order is placed.
Potential Service Outages
Oceans Bliss is located in a remote place in the mountains of BC, as such we can face a
potential service outage and other unforeseeable issues that are beyond our control. In the event
of a delay to your order, we’ll notify you promptly by email.
We thank you for your understanding and patience during these times!
Returns & Refunds
To initiate a return, simply CONTACT US via email within 30 days with your refund request,
and include the proof of purchase, product details, purchase date, email associated with the
purchase, and the reason for the return.
To be eligible for a refund, the item(s) must be unused and in the same condition as when you
received them, with original tags attached and in the original packaging. If the returned
merchandise does not satisfy these requirements, it may not qualify for a refund.
It is important to note that the return policy does not cover damage caused by improper handling
or use of the item(s).
Please note that you will be responsible for the shipping cost of all returns. Once you initiate a
return request, we will send you details on how to return the item(s), including the shipping
address.
Please be sure to keep your return shipping receipt as proof with the tracking information.
Digital Downloads are non returnable, non refundable and cannot be exchanged.
View full RETURN POLICY HERE
